Controlling Complaint Conversations
Submitted by Carla on Tue, 01/29/2019 - 12:11pm.
Updated on Tue, 01/29/2019 - 12:11pm.
This quick read prvides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer approaches you with a problem.
Keyword:
- Training Materials›Staff Training
Year:
2019