If you’re feeling overwhelmed don’t worry. You are not alone. Most coordinators of volunteers get little by way of training and guidance, and they simply don’t know where to start. There are proven tactics out there that work. There is no need to reinvent the wheel and waste time learning by trial and error. By the same token, the field of volunteer management is constantly evolving. The author of this free e-book, Tobi Johnson, suggests that this is by no means a complete list of tasks guaranteed to make your program successful. Rather, she focuses on the critical elements that she has found most helpful in her work with volunteers. Tobi Johnson is President of Tobi Johnson & Associates, a consulting firm whose mission is to help nonprofit organizations strengthen their volunteer engagement strategy. In 2015, Tobi launched VolunteerPro, an online learning and networking community for leaders of volunteers.